Royal Fail.

Dear Royal Mail,

Thank you so much for dropping the carefully crafted customised model, securely packaged, FRAGILE marked piece of post that I entrusted into your care after parting with my hard earned cash. This item was for a customer's wedding and in order to treat my customers in a fair manner- a concept you're clearly alien too- I got the item returned to myself, repaired and posted back in time for her special day. She was pleased. She didn't, of course, blame me for the cracked model she found- looking at the crack and the huge dent in the box it was blatantly clear for all to see that Royal Mail handlers ignored the FRAGILE marked box.

In addition to this, thank you so much for sending me three INFURIATING letters stating I haven't submitted enough evidence for a full claim. Despite my first claim including, the two page form, a two page letter stating why I couldn't return the item to you, a 12 page document full of emails from my client and photographs of the item- before being posted, after coming into contact with yourselves and being damaged, and also a breakdown of my costs. I have submitted this TWICE to you, as the "customer service advisors" I have spoken to, although pleasant, have been piss all help with actually acertaining what the hell you've done with my claim and evidence. Two of these letters have included an even more infuriating, insulting cheque for £7.00. I look forward to receiving the remaining £43 you owe me you thieiving, ignorant, incompetent little shits.

You've clearly ignored everything I've sent to you and continue to deny that I've sent in any evidence of the damage you've caused. This means you can pretty much do whatever the hell you want with the products in your care, and get away with it.

I can only hope that I live to see the day that this miserable excuse for an organisation is driven out of the market by a company who actually delivers ... LITERALLY. You have ZERO accountability and you play to this by making it as difficult as possible to pay up even when it's blatantly obvious that you've failed to provide the service paid for by customers. You are outdated and completely incompetent. No amount of pleasant, sympathy-faking customer advisors are going to dampen the dissappointment and anger I have over the whole sorry affair.

You will not have my custom (if I can help it) or sympathy again as you are little more than a seedy insurance company- dodging the ball when it comes to accepting responsibility for the failing, weedy little service you can barely muster up.

Goodbye and Good Riddance.